Q&A.
Questions we often get before a visit. If you don't find your answer, feel free to contact us.
Hair concerns in Bangkok
Why has my hair felt rough and frizzy since moving to Bangkok?
Bangkok's tap water is harder than Japan's, and its minerals tend to stay on the hair surface, making it feel rough. Add strong sun, humidity and PM2.5, and many people feel their hair has changed even with the same care routine. We suggest honey treatment and hair repair treatment to help bring back lost moisture and manageability.
Thailand's water and climate have damaged my hair. Can I get advice?
Yes. Damage from hard water, strong UV and humidity is the most common concern we hear in Bangkok. We'll suggest options including hair repair treatment, honey treatment and home care.
Humidity makes my hair frizz. Can you help tame it?
Yes. We'll suggest a cut that refines the base shape, combined with hair repair and honey treatments.
About the salon
What kind of salon is this?
We're a hair salon in Thong Lo, Bangkok. Drawing on a sensibility inspired by Tokyo hair design and the experience we have built in Bangkok, we suggest hairstyles you can enjoy naturally.
What is the salon's concept?
"Natural beauty, for everyday life in Bangkok." Hair that falls into place naturally, colors and textures that feel like you, and days that feel a little more comfortable. We value beauty not just for special days, but for everyday life.
Are you on Instagram?
Yes. Follow @balcony_hair_ for our latest styles and news.
Booking & payment
How do I book?
Our 24/7 online booking (reservia) is the easiest way. No account needed: just choose a service, date and time, and you're booked. It works from overseas at any hour, too. We also take bookings by phone (02-115-7714).
Can I book same-day or walk in?
If we have availability, we can see you the same day. To be sure of your preferred time, we recommend booking online in advance.
Can I request a specific stylist?
Yes. Choose your stylist when booking online. There's no extra charge for requesting a stylist.
Should I tip?
Tipping isn't required. It's always appreciated if you're happy with your visit, but it's entirely up to you.
Do you have coupons or promotions?
We announce seasonal promotions in our News section and on Instagram.
Hair repair & honey
What is the "honey treatment"?
Our signature treatment, using the moisturizing power of natural honey to give hair a soft, glossy finish. It's 500 THB and can be added to any service. There's also a Premium version with home-care products (1,200 THB).
What is the "hair repair treatment"?
For hair worn out by repeated color and perms, or by Bangkok's hard water and sun, this treatment repairs from the inside to leave it smooth and manageable (from 3,000 THB). The more regularly you have it, the more difference you'll notice.
What is "sheer color"?
Our signature color, with a lightness and translucency that last (from 2,000 THB). We replenish protein inside the hair as we color, creating delicate tones that let the light through.
What are honey color and honey perm?
For +500 THB, we build the honey treatment process into any color or perm. It helps repair the inside of the hair during the chemical service and minimizes damage.
Language & first visits
Is it okay if I only speak Japanese?
Yes. We can assist you in Japanese, from consultation to final styling.
It's my first visit. What should I book?
We recommend starting with a cut and consultation. Depending on your hair concerns, we'll suggest options such as honey treatment or hair repair treatment.
Kids, men & travelers
I'm a visitor, not a resident of Thailand. Can I still come?
Of course, you're very welcome. Come in for hair maintenance or a honey head spa during your trip. Online booking needs no registration and works from overseas.
Access & location
How do I get to the salon?
Our address is 14/1 Sukhumvit 47, Bangkok. It's about a 7-minute walk from BTS Phrom Phong or Thong Lo, down Soi 47 next to Rain Hill, on the 2nd floor.
What if I left something behind?
Please call us (02-115-7714). We'll check and get back to you.